When using the SweetConnect Marketplace, you may have questions about different aspects of the platform or the products offered. To ensure you receive the fastest and most accurate response, it is important to contact the right team.
Questions About the Platform
For questions regarding the SweetConnect platform, user accounts, navigation, technical issues, or general marketplace functionality, please contact the SweetConnect Support team.
To submit a support ticket, click [here].
Examples of platform-related questions:
- How do I access the Marketplace?
- How do I manage my shopping carts?
- I cannot log in to my account.
- How do I change my user settings?
- I experience technical issues with the platform.
Questions About Products and Articles
For questions specifically about spare parts, product availability, pricing, delivery times, or technical specifications of articles, we recommend contacting the respective supplier directly. This ensures faster response times as suppliers have direct access to their product information.
Current Marketplace Suppliers:
| Supplier | Contact |
|---|---|
| Aasted ApS | marketplace@aasted.eu |
| Hänsel Processing GmbH | marketplace@haensel-processing.de |
| Theegarten-Pactec GmbH & Co. KG | marketplace@theegarten-pactec.de |
| Winkler und Dünnebier Süßwarenmaschinen GmbH | marketplace@w-u-d.com |
Examples of product-related questions:
- Is a specific spare part available for my machine?
- What is the delivery time for a particular article?
- Can I get technical specifications for a component?
- Do you offer quantity discounts?
- I need a part that is not listed in the catalogue.
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